Shipping policy

Shipping Times

We ship most products within 1-4 business days. The following is the average transit time for all products

  • USA Standard (UPS & USPS): 2-5 days (Excluding Sundays)
  • USA Priority (FedEx): 1-2 days (Excluding Sundays) FedEx cannot deliver to PO Box addresses
  • Canada Standard (UPS): 5-10 business days
  • Europe/International Standard (UPS): 5-30 business days depending on location (Shipped from USA)
  • Europe/International Priority (Shopify & Partner/API sales channels, FedEx): 2-5 business days.
    Available for the following countries: Canada, Germany, United Kingdom, France, Sweden, Netherlands, Australia, Belgium, Denmark, Finland, Austria, Norway, Switzerland, Ireland, Spain, Portugal, Italy, New Zealand, Czech Republic, Mexico, and Greenland. (Greenland transit time about 15 days). 

Once an item leaves our warehouse and is handed to the carrier, the shipping process is the responsibility of the carrier.

While we do have access to tracking systems which can provide information, once a package is in the carrier network, we are unable to fulfil requests such as redirecting packages, recalling packages, or expediting shipping, and we will look to resolve shipping issues in other ways. If you have any issues with shipping, you should contact the carrier directly, as we are unable to contact them on your behalf. (you can find contact information below).

If an order has been shipped and the tracking has not been updated 30 days from the date shipped, you may contact Support for further investigation.

 

Ordering multiple quantities of the same line item may incur a Heavy Shipping charge, which replaces the standard or priority methods. Depending on the item, this can range from 2 to 3 items per package. These shipments will be sent with UPS's Heavy Shipping method. 

  • Heavy shipping: $9.95 + $4.99/item
  • Heavy shipping US: $5.37 + $4.99/item

If an order has a quantity of 20 or more, it is considered a bulk order, and will receive a manual shipping quote delivered by email. This quote will need to be approved before shipping will proceed.

All rates can be found in the app via the Setup > All Settings menu.

 

Shipping Carriers

  • For USA Domestic orders, we use UPS to the local depot, with USPS as the last-mile partner.
  • For USA Priority orders, we use FedEx.
  • For Canada orders, we use UPS, running on an equivalent to First Class International service.
  • For Europe, UK, and International orders, we use UPS with domestic carriers once inside the destination country.

 

All International domestic mail carriers operate a little differently. Please be aware that some may have reduced tracking facilities.

If you wish to contact the carriers, you may use the following details:

  • USPS: 1-800-275-8777 (Orders in the USA Only)
  • UPS: 1-888-742-5877 (Orders in the USA Only)
  • FedEx: 1.800.463.3339 (Orders in the USA Only)
  • Australia Post: 00 61388479045

Additional Important Info

  • Tracking is available for all USA orders via UPS/Fedex>USPS.
  • Tracking is available to around 36 international countries.
  • The tracking will be uploaded to the Shopify order automatically by the end of the day we ship it.
  • All international mail items will show no tracking updates once they have left the USA, until they have cleared customs in the destination country. 
  • USA orders via USPS last-mile includes Saturday delivery.
  • While we make every effort to label our shipments to assist customers with the fastest delivery, if customs charges are applied on a shipment, this is payable by the customer.
  • Craft Savvy Studios does not cover items that are lost or stolen in transit if the package is marked as Delivered by the carrier, unless the order was purchased with Package Protection.
  • If you have issues with delivery, it's possible to file a claim with the carrier.